The goods are shipped properly packaged by courier to customers in the EU.
Orders placed on our website are processed within 7 working days. Once dispatched you should receive your items within 3 – 7 days. On some occasions it may take longer and we apologize for any inconvenience caused.
For shipments in Germany, we charge 4,99 €.
Shipments to the rest of the EU will be charged with 13,99 €.
We hope that you are delighted with your order. However, if you are not completely satisfied you may return your purchase for an exchange or refund within 14 days of receiving it. Simply post the item back to us at the address listed on this page.
Please send returns or exchanges to:
Susanne Chmela, Münchener Straße 30, 10825 Berlin, Germany
You will need to pay for your own shipping costs for returning your item and shipping costs are non-refundable.
We strongly recommend using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.
Right to Cancellation
You have the right to withdraw from this contract within fourteen days, without being required to cite any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the courier, took final possession of the goods.
In order to exercise your right to cancellation, you must inform us clearly, via a written statement (e.g. a letter sent by post, fax or e-mail) (Nora Römer, Levetzowstraße 16, 10555 Berlin, Germany, Tel.: + 49 159 01319464, E-Mail: firstname.lastname@example.org), citing your decision to withdraw from this contract. You may use the attached standard withdrawal form; it is, however, not required. To ensure that you remain within the timely cancellation period, it is sufficient for you to send notification of your right of withdrawal before the expiry of the withdrawal deadline.
Consequences of Cancellation
If you withdraw from this contract, all payments which we have received from you, including delivery charges (except for the additional costs arising from your choice of a different delivery method other than our standard delivery) must be repaid to you promptly, at the latest within fourteen days from the date on which the notification of your cancellation of this contract was received by us. For this repayment, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise; in no way will you be charged for these repayment fees. We may refuse reimbursement until we have received the goods back from you, or until you have provided proof that you have returned the goods, whichever occurs earlier.
You must return or hand over the goods to us without delay, and in any case, no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is still met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You must only pay for any loss in value of the goods if this loss in value is due to any inappropriate handling of the goods on your part, while verifying their nature, characteristics, and/or proper functioning of the goods.
Standard Cancellation Form
(If you wish to cancel the contract, please fill in this form and send it back.)
– To Susanne Chmela, Münchener Straße 30, 10825 Berlin, Germany, E-mail: email@example.com, by means of a clear written statement (e.g. a letter sent via post or e-mail:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*)/ received on (*):
– Consumer(s)’ name:
– Consumer(s)’ address:
– Consumer(s)’ signature (only when notified on paper)
(*) Delete where not applicable.